Refund Policy — Roofers Xaviour (Xaviour Marketing)
Effective Date: February 27, 2026
Last Updated: February 27, 2026
This Refund Policy explains how refunds work for services purchased from Roofers Xaviour, a Sub brand operated by Xaviour Marketing (“we,” “us,” “our”). This policy should be read together with our Terms & Conditions and Privacy Policy.
Contact: owais@roofersxaviour.com
Website: [https://roofersxaviour.com]
Business Address: Karachi, Pakistan
1) General Rule: No Guaranteed Results
Because marketing performance depends on many factors outside our control (market competition, budget, offer, seasonality, ad platform changes, sales follow-up, website conversion rate, etc.), we do not guarantee specific outcomes, and refunds are not based on performance metrics.
2) Setup / Implementation Fees (One-Time)
Setup / implementation fees are non-refundable once work begins.
This includes (where applicable):
- account and tracking setup (Google/Meta),
- call tracking setup,
- CRM (GHL) setup and automation build,
- landing page build and deployment,
- conversion tracking/testing,
- onboarding, research, and buildout work.
If you request cancellation before work begins, you may be eligible for a refund minus any processing fees charged by the payment provider (e.g., 2Checkout), and minus any completed administrative work (if applicable).
3) Monthly Management / Retainer Fees
Monthly management fees are billed in advance and are non-refundable once the billing period begins.
Reason: our team time, labor, and platform activity (monitoring, optimization, reporting, implementation) start immediately.
4) Advertising Spend (Google/Meta)
Ad spend is always non-refundable by us.
In most cases, ad spend is paid directly to Google/Meta through your ad account. If any ad-related charges are disputed, they must be handled with the advertising platform.
5) Third-Party Costs (Non-Refundable)
Third-party fees are non-refundable, including but not limited to:
- software subscriptions (e.g., GHL, call tracking tools),
- domains/hosting,
- stock assets/licenses,
- phone numbers/SMS/telephony fees,
- email services,
- payment processor fees (including 2Checkout processing fees, chargeback fees, or currency conversion fees).
6) “Pause” Policy (If You Need to Stop Temporarily)
If you need to pause, email owais@roofersxaviour.com.
- Pauses are not retroactive (we can’t refund time already billed/elapsed).
- If we approve a pause, we may stop active work and resume later, depending on access and schedule.
- Some third-party subscriptions (like GHL phone/SMS) may continue billing if you keep them active.
7) Exceptional Cases (Fair Resolution)
We aim to be fair. You may request a review if:
- we did not deliver the core agreed deliverables described in writing (SOW/proposal/invoice), and
- you provided required access and approvals on time.
If confirmed, we may offer one of the following at our discretion:
- finish the missing deliverables at no extra charge, or
- provide a partial refund for the undelivered portion only.
8) How to Request a Refund Review
Email owais@roofersxaviour.com with:
- your business name,
- invoice/payment date,
- what you purchased,
- the reason for the request,
- any relevant screenshots or notes.
We may request additional info to verify the claim.
9) Chargebacks
If you initiate a chargeback without contacting us first, we may:
- immediately pause or terminate Services,
- revoke access to deliverables/workspaces until resolved.
Please contact us first—we’ll try to resolve issues quickly and professionally.
10) Refund Processing
If a refund is approved:
- it will be processed back to the original payment method where possible,
- timing depends on the payment processor and your bank (2Checkout and banking systems may take several business days),
- processing/provider fees may be deducted where applicable and permitted.
11) Contact
Questions about this Refund Policy:
owais@roofersxaviour.com