Terms & Conditions — Roofers Xaviour (Xaviour Marketing)
Effective Date: February 27, 2026
Last Updated: February 27, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Roofers Xaviour website and services. Roofers Xaviour is a sub-brand operated by Xaviour Marketing (“Xaviour Marketing,” “we,” “us,” “our”).
By accessing our website or using our Services, you agree to these Terms. If you do not agree, do not use the website or Services.
Business Name: Xaviour Marketing (operating as a sub-brand “Roofers Xaviour”)
Website: [https://roofersxaviour.com]
Address: Karachi, Pakistan
Contact: owais@roofersxaviour.com
1) Definitions
- “Client” means any person or business purchasing or using our Services.
- “Services” include marketing services such as Google Ads management, landing pages, conversion tracking, CRM setup/automation (e.g., HighLevel/GHL), reporting, and related consulting/implementation.
- “Website” means our website and any pages/forms we operate.
- “Deliverables” means any work product we provide (e.g., landing pages, ad account structure, tracking setup, reports, automations).
2) Who We Serve
Our Services are intended for business use. By using our Services, you represent that you have authority to bind the business you represent.
3) Use of the Website
You agree not to:
- misuse the Website (hacking, scraping, interfering with security, abusing forms),
- submit false information,
- upload malware or harmful content,
- use our content or brand assets without permission.
We may suspend or block access if we believe misuse is occurring.
4) No Professional Advice
Information on the Website is general and for business/marketing purposes only. It is not legal, financial, or tax advice. You are responsible for decisions made based on any information we provide.
5) Service Engagements, Scope, and Changes
A) Scope
Service scope, fees, deliverables, and timelines are defined in one or more of the following:
- a proposal,
- an order form,
- a statement of work (SOW),
- an email agreement, or
- an invoice/checkout purchase.
If there’s a conflict, the signed SOW/order form (or the latest written agreement) controls.
B) Change Requests
Work outside scope requires a written change approval and may involve additional fees and timelines.
6) Client Responsibilities
To deliver results efficiently, you agree to:
- provide accurate business information and timely approvals,
- provide required access (ad accounts, website/domain, GHL, tracking tools),
- ensure you own or have rights to all logos, images, videos, and copy you provide,
- comply with platform policies (Google/Meta), laws, licensing, and industry rules,
- respond promptly to requests that block progress.
Delays caused by missing access/approvals may shift timelines and do not pause billing unless we agree in writing.
7) Advertising Platforms and Compliance
You understand:
- Ad platforms (Google/Meta) may reject ads, limit delivery, suspend accounts, or change policies at any time.
- We do not control platform decisions, auctions, competitor behavior, seasonality, or market conditions.
- You are ultimately responsible for compliance with applicable laws and platform policies for your business, offers, claims, and landing page content.
We may refuse to run ads or create assets we believe are misleading, non-compliant, or risky.
8) Performance Disclaimer (No Guarantees)
Marketing outcomes depend on many factors (market, budget, offer, competition, sales follow-up, seasonality, website conversion rate, and platform rules).
We do not guarantee specific results, including (but not limited to) number of leads, appointments, sales, ROAS, revenue, or rankings. Any examples or projections are illustrative only.
9) Fees, Payments, and Billing
A) Payment Processor
Payments may be processed through 2Checkout and/or other processors. You agree to their terms when completing payment.
B) Billing Terms
Unless otherwise stated in writing:
- recurring services are billed in advance (monthly),
- setup/implementation fees are billed upfront,
- invoices are due upon receipt.
C) Late Payments
If payment is late, we may pause Services and access to Deliverables until accounts are current. You are responsible for any fees related to late payment, failed payments, or collections (where allowed by law).
D) Ad Spend
Advertising spend is separate from our fees. Unless explicitly stated, you pay ad spend directly to Google/Meta through your own ad accounts.
10) Refunds and Cancellations
A) Setup / Implementation Fees
Unless required by law or explicitly stated otherwise, setup/implementation fees are non-refundable once work begins and resources are allocated.
B) Monthly Services
Monthly retainers are generally non-refundable once the billing period starts because time, labor, and platform activity occur immediately.
C) Cancellation
Unless your agreement says otherwise, you may cancel recurring services by providing written notice to owais@roofersxaviour.com at least 7 days before your next billing date to avoid the next charge.
D) Chargebacks
Before initiating a chargeback, please contact us to resolve the issue. If a chargeback occurs, we may immediately suspend Services and revoke access to Deliverables until resolved.
11) Communications (Email/SMS/Calls) + Call Recording
By contacting us or submitting a form, you consent to receive communications from us related to your inquiry (email/phone/SMS), subject to your opt-out rights.
We may use call tracking and may record calls where permitted by law for quality, training, and record-keeping. If you do not want a call recorded, request email communication at owais@roofersxaviour.com.
12) Intellectual Property
A) Our Materials
We retain ownership of our methods, frameworks, templates, scripts, tools, strategies, and internal processes.
B) Client Deliverables
Upon full payment, you receive a license to use the Deliverables created specifically for you for your business purposes. We may reuse non-confidential know-how and generalized techniques.
C) Third-Party Assets
Stock photos, fonts, plugins, tracking tools, and software may require separate licenses. You are responsible for those costs unless explicitly included.
13) Confidentiality
If you share non-public business information with us, we will treat it as confidential and use it only to provide Services, unless:
- you authorize disclosure,
- disclosure is required by law, or
- the information becomes publicly available through no fault of ours.
14) Third-Party Tools and Services
We may use third-party tools such as GoHighLevel (GHL), Google Analytics, Meta Pixel, call tracking tools, hosting providers, and payment processors. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party outages, policy changes, or service interruptions.
15) Links to Other Websites
The Website may contain third-party links. We are not responsible for their content or practices.
16) Disclaimer of Warranties
The Website and Services are provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
17) Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, consequential, or punitive damages (lost profits, lost data, business interruption).
- Our total liability for any claim related to Services will not exceed the amounts you paid us in the last 30 days (or the most recent monthly fee paid), unless your written agreement states otherwise.
Some jurisdictions don’t allow certain limitations—so parts of this section may not apply to you.
18) Indemnification
You agree to indemnify and hold harmless Xaviour Marketing/Roofers Xaviour from claims, damages, liabilities, and expenses arising from:
- your business practices, offers, or claims,
- content you provide,
- violations of laws or platform policies,
- misuse of the Website or Services.
19) Suspension and Termination
We may suspend or terminate Services if:
- payments are overdue,
- you breach these Terms,
- you request illegal/non-compliant activity,
- we believe continued service creates legal/compliance risk.
Upon termination:
- unpaid balances remain due,
- access to tools/workspaces may be removed,
- we may transfer reasonable account assets back to you upon request (as feasible).
20) Governing Law and Disputes
These Terms are governed by the laws of [Jurisdiction].
Any dispute will be handled in the courts of [City, Jurisdiction], unless a different dispute process is agreed in writing.
Suggested default for you (edit if you want): Karachi, Sindh, Pakistan.
21) Changes to These Terms
We may update these Terms from time to time. Updates will be posted on the Website with a new “Last Updated” date. Continued use means you accept the updated Terms.
22) Contact
For questions about these Terms, contact:
owais@roofersxaviour.com